Shipping policy

Welcome to Wear Fiore's Shipping Policy. We aim to deliver your orders quickly and reliably. Please read the details below regarding processing times, carriers, tracking, potential delays, and other shipping-related information.

1. Order Processing Time

  • Standard Processing Window (1–4 Business Days):
    All orders are typically processed and shipped within 1–4 business days after the order is placed. Business days are Monday through Friday, excluding public holidays in the UK. During this period, we pick, pack, quality-check, and hand off your package to our carrier.

  • High-Volume Periods & Delays:
    During peak shopping seasons (e.g., holiday sales, promotional events, new collection launches), order volume may increase significantly. As a result, processing may extend beyond our standard 1–4 business-day window. We appreciate your patience and will notify you by email if there is any expected delay in shipping your order.

2. Shipping Origin & Service Area

  • Domestic (UK) Shipping:
    We primarily serve addresses within the United Kingdom. If your address is in mainland UK, you can expect delivery via our standard service (Tracked 48, see below).

  • International Shipping:
    At this time, we only ship within the UK. If you are located outside the UK and wish to place an order, please contact us at wearfiore.content@gmail.com to inquire about availability and potential options.

3. Shipping Methods & Carriers

  • Primary Carrier: Tracked 48
    We ship all parcels via Tracked 48 (Royal Mail or equivalent carrier). Tracked 48 typically delivers within 2–3 business days after the shipment date, subject to carrier capacity.

  • Carrier Holidays & Weekends:
    Carriers do not make deliveries on Saturdays, Sundays, or official UK bank holidays. If your order is shipped on a Thursday or Friday, the carrier may not scan or deliver until the next business day, which can extend the transit time.

  • Alternate Couriers (When Necessary):
    If Tracked 48 services are unavailable in your area, we may use an alternative reputable UK carrier (e.g., DPD, Hermes). In all cases, you will receive a tracking number that you can use to monitor your shipment.

4. Tracking & Notifications

  • Tracking Number:
    Once your order ships, you will receive an email containing a unique tracking number and a link to the carrier’s tracking website. This link allows you to monitor your parcel’s progress from our fulfillment center to your delivery address.

  • Status Updates:
    Tracking information should update in real time. If the status does not change for 5 business days, or if it shows an unexpected delay (e.g., “In Transit—Delay”), please contact us at wearfiore.content@gmail.com so we can investigate with the carrier.

  • Delivery Confirmation:
    When the carrier marks your package as “Delivered,” the responsibility transfers to the local postal service or courier. If you do not receive your parcel within 2 business days of the “Delivered” status, check with household members or neighbors first. If still missing, contact us so we can open an inquiry with the carrier.

5. Shipping Costs & Free Shipping Promotions

  • Standard Shipping Rates (When Not Promotional):

    • Orders under £60 – Flat rate of £5

    • Orders £60 or over – Free Standard Shipping

    Note: Rates may vary if we implement special holiday surcharges or if your parcel’s weight/dimensions exceed standard thresholds. Any changes will be communicated at checkout.

  • Free Shipping Promotions:
    From time to time, Wearfiore may advertise “Free Shipping” promotions. These promotions are subject to specific terms and conditions, which will be clearly stated when the promotion is active. We reserve the right to:

    1. Modify or cancel any free-shipping promotion at our discretion.

    2. Exclude certain products or categories (e.g., oversized items) from promotional free shipping.

    3. Limit free shipping to orders shipped to UK mainland addresses.

    If a promotion is canceled after you place an order but before it ships, we will notify you promptly. You may then choose to:

    • Pay the standard shipping fee at checkout, or

    • Cancel the order for a full refund.

6. Potential Delays & Force Majeure

  • Carrier-Related Delays:
    Once your package is in the carrier’s hands, delivery times are subject to carrier operations. Weather events, industrial action, or other unforeseen circumstances may cause delays beyond our control. If your tracking shows a significant delay, please check with the carrier first. If you require assistance, contact us at wearfiore.content@gmail.com.

  • Supply Chain & Inventory Issues:
    On rare occasions, an item may become unavailable after you place your order due to supplier constraints or inventory inaccuracies. In these cases, we will notify you immediately and offer:

    1. An estimated back-in-stock date (you may choose to wait), or

    2. A full refund or store credit, at your preference.

  • Holiday & Peak-Season Considerations:
    During high-volume shopping periods (e.g., Black Friday, Christmas), the combined effect of increased orders and carrier strain can extend delivery by 2–4 extra business days. If you have time-sensitive needs (e.g., gifts), we recommend ordering early.

7. Undeliverable Packages & Address Issues

  • Incorrect Address:
    Please ensure that you enter your shipping address accurately at checkout. If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for the cost of re-shipping after you confirm the correct address.

  • Failed Delivery Attempts:
    If the carrier attempts delivery and no one is available, they may leave a “calling card” or slip indicating where to collect the parcel (e.g., local post office or courier depot). If not collected within the carrier’s holding period (usually 7–10 days), the package may be returned to our fulfillment center. In that situation, you will be responsible for any re-delivery fees if you still wish to receive the order.

  • Refused or Unclaimed Packages:
    If you refuse delivery or do not collect your package, it will be returned to us. Once received back at our warehouse, you may:

    • Request a re-shipment (customer will pay standard shipping), or

    • Receive a refund for the order minus the original outbound shipping charge.

8. Lost or Damaged Shipments

  • Lost Packages:
    If your tracking information indicates that your parcel is “lost in transit,” please contact us at wearfiore.content@gmail.com. We will file a claim with the carrier on your behalf and either re-ship your order at no additional charge or issue a full refund, depending on carrier resolution timelines.

  • Damaged Items Upon Arrival:
    If an item arrives damaged, please:

    1. Take clear photographs of the damaged packaging and product.

    2. Email us at wearfiore.content@gmail.com within 7 days of delivery, with the subject line “Damaged Item – Order #[Your Order Number],” and include the photos and a brief description of the damage.

    We will arrange a replacement or a full refund (including original shipping charges) once the carrier confirms the damage.

9. Contact Information

If you have any questions or concerns about shipping, please contact our Customer Support team:

When contacting us, please include your Order Number, shipping address, and a clear description of your inquiry so that we can assist you efficiently.

10. Policy Updates

Wearfiore reserves the right to update or modify this Shipping Policy at any time. Any revisions will be posted on this page with a new “Effective Date.” Your continued use of our services after changes constitute acceptance of the revised policy.

Effective Date: June 1, 2025

Thank you for choosing Wearfiore. We’re committed to ensuring your orders arrive on time and in perfect condition. If you have any suggestions or feedback about our shipping process, please let us know!