Refund policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please review the full policy below.

1. Return Eligibility & Timeframe

  • Return Window (14 Days):
    You may return any eligible item within 14 calendar days from the date of delivery. To qualify, the return request must be submitted no later than 14 days after you receive your order.

  • Condition of Returned Items:

    • Items must be in their original, unused condition, including all packaging, tags, labels, and any included accessories or documentation (e.g., instruction manuals, warranty cards).

    • We reserve the right to refuse or partially refund any return that does not meet these criteria.

  • Final Sale:
    There are no “Final Sale” items. Every product we sell is eligible for return under this policy, provided it meets the conditions above.

2. Customer’s Responsibility for Return Shipping

  • Return Shipping Costs:
    Unless an item is defective or was shipped in error, customers are responsible for all return shipping fees. We recommend using a trackable shipping method and purchasing insurance to ensure the safe arrival of your return.

  • Packaging Your Return:

    • Repack the item securely in its original packaging (if available).

    • Include a copy of your packing slip or order confirmation inside the package.

    • Clearly write your Order Number and “Return” on the outside of the package to help us process your return quickly.

  • Lost or Damaged Return Shipments:
    Because return shipping is the customer’s responsibility, we cannot reimburse you for packages that are lost or damaged in transit unless you purchased shipping insurance. If your return tracking indicates non‐delivery, please contact the carrier directly.

3. How to Initiate a Return

  1. Submit a Return Request:

    • Within 14 days of delivery, email our Returns Team at wearfiore.content@gmail.com.

    • In your email, include:

      • Your Order Number.

      • The item(s) you wish to return.

      • A brief reason for the return (e.g., wrong size, changed mind, not as expected).

  2. Receive Return Authorization (RMA):

    • Once we confirm your request falls within the 14-day window and the item is eligible, you will receive a Return Merchandise Authorization (RMA) number via email within 1–2 business days.

    • Do not send your return without an RMA. Returns without a valid RMA number may be refused or subjected to processing delays.

  3. Ship Your Return:

    • After receiving your RMA, ship the item back to the address provided.

    • We recommend you keep your shipping receipt and tracking number until the return is completed.

4. Inspection & Processing of Returns

  • Inspection Period:
    When we receive your returned item, please allow 5–7 business days for our Returns Team to inspect it and confirm that it meets all eligibility requirements (original condition, tags, packaging).

  • Processing Outcomes:

    • Approved Return: If the item passes inspection, we will process your refund within 2 business days.

    • Non‐Compliant Return: If the item is missing tags, shows signs of wear beyond “try‐on” condition, or is otherwise ineligible, we will contact you to discuss options. You may choose to have the item returned to you (at your cost) or let us dispose of it—with no refund issued.

  • Communication:
    We will notify you via email once the inspection is complete and let you know whether your return has been approved or denied.

5. Refunds

  • Refund Method:
    Approved refunds will be issued to your original payment method (credit card, debit card, or digital wallet).

  • Refund Amount:
    You will receive a full refund for the returned item(s), including sales tax paid at purchase.

    • Original Shipping Charges: Shipping fees you paid to receive the order are non‐refundable, except when the return is due to our error (e.g., wrong item, defective).

    • Promotional Discounts: If you used a discount code or promotion, your refund reflects the amount you actually paid.

  • Refund Timing:
    Once we process your refund, it may take up to 5–10 business days for the credit to appear on your statement. Exact timing varies by your bank or card issuer.

6. Defective, Damaged, or Incorrect Items

  • Reporting Defects or Damage:
    If you receive an item that is defective, damaged during transit, or incorrect (wrong SKU, color, or size), please contact us within 7 days of delivery:

    • Email: wearfiore.content@gmail.com

    • Subject Line: “Defective/Damaged/Incorrect Item – Order #[Your Order Number]”

    • Include clear photographs of the issue (packaging, labels, and product) so we can expedite your claim.

  • Return Shipping for Defective or Incorrect Items:
    We will provide a prepaid return shipping label and instructions. Once we verify the defect or error, you may choose to:

    1. Receive a replacement (subject to stock availability), or

    2. Obtain a full refund, including original shipping fees.

  • Inspection & Resolution:
    After we receive the returned defective or incorrect item, our team will inspect it (usually within 3–5 business days). We will then notify you of the next steps and process your replacement or refund promptly.

7. Exchanges

  • To exchange an item for a different size, color, or variant, follow the same return procedure above. Once your return is approved and the original item is received, simply place a new order for the replacement item.

  • We cannot hold replacement stock during the return inspection process. If your desired replacement is out of stock, you may:

    1. Wait for the item to be restocked (if available), or

    2. Obtain a refund instead.

8. Order Cancellations

  • Prior to Shipment:
    If you need to cancel your order before it ships, email wearfiore.content@gmail.com immediately with your order number. If the order has not yet left our facility, we will cancel it and issue a full refund, including any taxes and shipping fees paid.

  • After Shipment:
    Once your order is in transit or marked as “Shipped,” you must follow the standard return process to send it back. The 14-day return window still applies from the date of delivery.

9. International Returns & Duties

  • Return Shipping from Outside Our Primary Region:
    International customers are responsible for all return shipping costs to our designated return address. We cannot reimburse duties or taxes unless the return is due to our error (incorrect or defective item).

  • Customs, Duties, & Taxes:
    If you paid import duties or taxes at the time of delivery, please note that these fees are non‐refundable except in cases of defective or incorrect merchandise. You may contact your local customs office for more information on reclaiming those fees.

10. Restocking Fees

  • We do not charge any restocking fees. As long as returned items meet the eligibility criteria (unused, original condition), you will receive 100% of the item’s purchase price back (minus any non‐refundable shipping charges, if applicable).

11. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with a new “Effective Date.” Your continued use of our services after such updates constitutes acceptance of the revised policy.

Effective Date: June 1, 2025

If you have any questions about this policy or need assistance with a return, please contact us at wearfiore.content@gmail.com. Thank you for shopping with us. We appreciate your business and aim to make your return experience as smooth as possible.